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How xe999 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, and Rocket, and keep your account secure.

Account DataPayment PrivacyCookie ControlsData Requests
xe999 How xe999 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat widget from any page inside your account. Our team handles data queries the same way they handle account issues — through the same support queue.
Email Support Send your data access or deletion request to our support email. Include your registered account name and the specific data you are asking about so we can respond directly.
Account Settings Some data preferences — like cookie settings and marketing contact — can be updated directly in your account settings without contacting support at all.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can adjust non-essential cookie preferences from the banner on your first visit or inside account settings.

Account Security

Every login is verified through a one-time PIN sent to your registered mobile number. If we detect a login from an unfamiliar device or location, we hold the session until you confirm via OTP.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required under applicable regulations. Once that window closes and you request deletion, we remove your personal records from our active systems.

Requesting Changes

You can ask us to correct inaccurate data, update your payment details, or close your account at any time. Requests submitted through live chat or email are acknowledged and acted on in accordance with applicable data rules for your region.

Common Questions About Your Privacy

These are the questions we get asked most often about how we handle your data, what rights you have, and how to act on them. If your question is not covered here, our support team can help through live chat or email.

We collect your name, mobile number, and the payment method you register — such as bKash or Nagad. We also log your device type and session activity to keep your account secure.

Your mobile wallet details are encrypted during every transaction and are never stored in plain text. Payment processors handle the transfer; we only retain a reference to confirm the transaction completed.

Yes. Send a data access request through live chat or our support email with your registered account name. We will confirm what we hold and share it in a readable format within a reasonable timeframe.

Contact support via live chat or email and request account deletion. We remove your personal records from active systems once the retention period required under applicable regulations has passed.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket, and identity verification services — all under data agreements that match our own privacy standards.

Non-essential cookie settings are available in the cookie banner on your first visit and inside your account settings. For other data preferences, contact our support team through live chat or email.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.